Frequently Asked Questions

Last updated: July 2026

Where are you located?

We are based in Phnom Penh, Cambodia, and deliver locally and to major provinces.

What payment methods do you accept?

Cash on Delivery, KHQR / ABA Pay, and Visa/Mastercard.

How long does delivery take?

Same-day or next-day within Phnom Penh; 1-3 business days for provinces. See our Shipping Policy for details.

Can I return a product?

Yes, within 7 days if it is unused and in original condition. See our Returns & Refunds page.

I'm new to electronics — where should I start?

Check out Atoms Academy for guided lessons, or browse our Projects section for beginner-friendly builds using our DIY Kits.

Do you offer technical support?

Yes — reach out via Telegram (@atomsiot) or our Support page and we'll help troubleshoot.

Have a different question? Reach out via Support or Telegram @atomsiot.